as Daniel already told, the URI parameter should not contain non escaped double quotes: https://www.ietf.org/rfc/rfc3261.txt
URI parameters: Parameters affecting a request constructed from the URI.
URI parameters are added after the hostport component and are separated by semi-colons.
URI parameters take the form:
parameter-name "=" parameter-value
Even though an arbitrary number of URI parameters may be included in a URI, any given parameter-name MUST NOT appear more than once.
The angle-bracket "<" and ">" and double-quote (") characters are excluded because they are often used as the delimiters around URI in text documents and protocol fields. The character "#" is excluded because it is used to delimit a URI from a fragment identifier in URI references (Section 4). The percent character "%" is excluded because it is used for the encoding of escaped characters.
delims = "<" | ">" | "#" | "%" | <">
ask your vendor to fix it or make a workaround in the captagent/sipcapture module
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