Screenshot doesn't help more than raw BYE request would.
But mostly you need to look into kamailio service logs. Better with CFGTRACE debugger parameter enabled. It will show you on which step BYE handling was dropped. Also it may show you some meaningful output regarding the reason it wss dropped.

On Thu, 9 Nov 2023, 11:11 Aaron Soto, <aaron.soto@dialapplet.com> wrote:
Thank you for your response,

I have confirmed that the dialog module is indeed loaded. However, as I mentioned before, after 2 minutes, the BYE messages are no longer recognized by Kamailio, and I'm uncertain why this is occurring. Perhaps sharing a screenshot from sngrep could offer more specifics. I suspect the issue might lie in the configuration of the dialog module, although I am not certain of this.

El 9/11/23 a las 10:35, Yuriy G escribió:
If you not involve dialog module, then kamailio won't care about dialog ( as it is Proxy, not UA)
The Indialog requests processing is done over proxy routing mechanisms ( rfc3261 paragraph 16 )

So, after mentioning above:
What you mean under "unrecognised" ?

On Thu, 9 Nov 2023, 10:18 aaron.soto--- via sr-users, <sr-users@lists.kamailio.org> wrote:
I'm encountering an issue with dialog handling in Kamailio. Initially, everything functions correctly, and if a connection terminates within two minutes, the BYE method works as expected. However, if the call exceeds two minutes, the BYE method doesn't seem to be recognized, and there are no related entries in the logs.

As someone new to working with Kamailio, I'm finding this quite perplexing. Could anyone offer guidance or troubleshooting steps to resolve this issue?

Thank you for your assistance.
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