Hi List,
Please guide me to use SER as proxy server in Call Center environment as routing every incoming call to registered available agents. More details below.
Thanks in advance. Karun
-----Original Message----- From: serusers-bounces@iptel.org [mailto:serusers-bounces@lists.iptel.org]On Behalf Of Karun Chemudugunta Sent: Monday, May 17, 2004 3:27 PM To: 'Andy Blen'; serusers@lists.iptel.org; 'klaus.mailinglists@pernau.at' Subject: RE: [Serusers] Registerting with new user name
Hi Andy,
Thanks for quick responses. Let me expain my problem here.
1) We are trying to use SER to route calls to our speech servers. Each speech server may have multiple user agents. Typically, each server has 50 user agents and each speech channel registers with ser with different AOR and different contact info. Speech can capable of take every call with valid invite messages.
2) I would like to route every incoming from other side( PSTN -- > GW --> SER) any one of registered speech channel. Once speech channels receives incoming call, it deregisters with SER. Our speech channels are going invoke different applications based on incoming URI.
How can I configure SER with these requirements ?
Thanks, Karun
-----Original Message----- From: Andy Blen [mailto:andy.blen@iptel.org] Sent: Monday, May 17, 2004 3:11 PM To: Karun Chemudugunta; serusers@lists.iptel.org Subject: RE: [Serusers] Registerting with new user name
Karun,
unfortunately your logic cannot work at all. First of all, it is not clear if changing user identity for user location database makes sense at all. This does not sound like a reasonably secure idea.
Secondly, rewriteuser is used for something else: for rewriting request-URIs and not AOR as stored in To header field. Rewriting To header field is not advisable -- it is used in RFC2543 and RFC3261 for many other purposes.
If you are interested like you say in forwarding user A to user B then provison aliases or user location entries and do not try to change the registration process.
Andy
At 11:47 PM 5/17/2004, Karun Chemudugunta wrote:
REGISTER sip:172.16.12.231 SIP/2.0 From: sip:olduser@bevocal.com To: sip:olduser@bevocal.com Contact: sip:olduser@encamed006:5060;transport=udp;q=1;action=proxy;expires=3600 Call-ID: 12729303125234000@encamed006.bevocal.com CSeq: 12317 REGISTER Content-Length: 0
Hi List,
I was trying to replace user name "olduser" usingrewriteuser("newuser") before saving in user db with save("location") with "newuser", but it it ignoring my rewriteuser("newuser") function in
ser.cfg.
I am trying to forward newuser invite to olduser user agent.
Please find attached ser.cfg.
Plz help me to find how to configure ser.cfg to achieve this.
Thanks in advance. Karun
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