Voila, that's likely your problem. 

.onmicrosoft.com domains are not eligible for Direct Routing.

When activating the SBC, the UPN's domain part must be the same as the FQDN of the SBC you're adding.

Essentially, you have to do it all within the abcsbc.com AAD tenant, logged in as a superuser part of the same abcsbc.com domain, matching the SBC's FQDN.

Regards,
Sergiu
--
Teams PBX connector with full MS Direct Routing automation for service providers
Webhttps://teamsphone.net

On Mon, Dec 18, 2023 at 3:47 PM faisal.jamil.khan--- via sr-users <sr-users@lists.kamailio.org> wrote:
Kamailio is installed on AWS obviously behind NAT.

Cert signed: Let's ecncrypt

However, I have a questions here:

I have a registered account at faisal@7v840c.onmicrosoft.com but the domain for which we created SBC is abcsbc.com and we have an active user faisal.ahmad@abcsbc.com under the domain.

We have created the SBC under voice routing on this account faisal@7v840c.onmicrosoft.com.

SBC                          Network effectiveness                       TLS connectivity status                 SIP OPtions status
abcsbc.com              0%                                                             Inactive                                           Warning

Is this the correct way to setup SBC under the main account or should I have to create the sbc by logging in to the account of faisal.ahmad@abcsbc.com.
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