Hi Rüdiger,
what you could achieve with Kamailio (and in my understanding, this is what
you are thinking about), is to send Audio-Calls to Group 1 (e.g. your
legacy agents) and Video-Calls to Group 2 (e.g. Agents with a Video-Phone
or Soft-Client). Is this, what you want to achieve?
Thanks,
Carsten
--
Carsten Bock I CTO & Founder
ng-voice GmbH
Trostbrücke 1 I 20457 Hamburg I Germany
T +49 179 2021244 I
www.ng-voice.com
Registry Office at Local Court Hamburg, HRB 120189
Managing Directors: Dr. David Bachmann, Carsten Bock
Am Fr., 13. Mai 2022 um 18:56 Uhr schrieb Rüdiger, Christoph <
christoph.ruediger(a)tkelevator.com>gt;:
Hi everyone,
we are running a call center with really good to use hardphones and audio
only up to this point. Because of changing regulation, we soon have to deal
with video calls as well, but only for a fraction of the calls (below 1%).
Instead of switching everyone to clumsy softphones for the rare case of a
video call, I’m exploring the ability to branch an incoming call into a
pure audio call to the hardphone and optionally a pure video call to the
softphone.
Has anyone done this in the past and can share some experiences/ideas on
1. Can it be done purely with Kamailio and rtpengine? I don’t have a
clear picture of how to do it purely with Kamailio on the SIP side, because
we end up with two independent legs (to the hardphone and the softphone).
Or do I need to deploy an Asterisk, Yate, freeswitch, etc. and doing it as
a 3-way conference where one party gets both RTP streams (the trunk) and
the other two parties only get one RTP stream (either audio or video)?
2. Was it worth the effort or a steady candidate for troubles?
I’m looking forward to your thoughts, especially on question b).
Have a nice weekend,
Christoph
---
Christoph Rüdiger
Digital Operations Architect
DTX OU DACH
*M* +49 152 3828 0376 | christoph.ruediger(a)tkelevator.com
TK Aufzüge GmbH | Münchener Str. 100c | 45145 Essen | Deutschland |
www.tkelevator.com/de
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