29 apr 2013 kl. 10:37 skrev Daniel-Constantin Mierla <miconda(a)gmail.com>om>:
Hello,
I would like to remind that, at least in my case, writing emails directly without cc-ing
the mailing list is not recommended. The rule is also suggested in the mailing lists
presentation page:
-
http://www.kamailio.org/w/mailing-lists/
Unless I asked explicitly for a private email with some specific details, the message
will not be noticed and therefore not replied. I use this email address for many public
mailing lists and it is intended only for that usage, I am reacting based on the filters I
created, unmatched messages getting the lowest priority.
There are several common sense as well as technical reasons. Here are some along with
other suggestions to improve the likeliness of getting an answer:
- we are not answering questions on mailing lists to help only one person, but also other
people that may have similar issues in the future -- they can find the answers in the
archive with a search engine
- the amount of unexpected messages is very high -- it is practically a zero chance to
get to the folder with messages that didn't match any filter (thus your message is not
going to be replied)
- whenever I find time, the first emails I answer are those coming on mailing lists.
There are many there as well, people are traveling or having other personal or business
projects, so sometime is good to send a reminder if a question does not get an answer
- starting with negative approach or no technical content, like you are going to use
something else or this application is missing what so ever tutorial giving the solution
you need or simply asking for full config of complex requirements, is not helping, making
people ignore your messages. Start with what you tried and where you got stuck. Everything
you get is for free, nobody here owe you anything.
Therefore, if anyone sent me a private message asking about kamailio or continuing a
discussion started on mailing lists, then the messages have to be resent on mailing list
if one wants an answer. A quick look in my unfiltered folder revealed hundreds of messages
during the past year, soon many will be deleted anyhow. Note that you can always mask
sensitive data (e.g., replace passwords, IP addresses) before sending logs or config file.
Just to chime in: These rules apply to many of us active in the Open Source projects. We
answer general questions when we have time and help when we
have time - but on the mailing list. It's better for you, since many can answer and
reuse the discussion later when googling for answers.
It's also better for the developer who gets to decide when he/she has time available
to assist you. If you have urgent needs for help, then
you need to pay for personal assistance.
Cheers,
/O