You need to paste the whole trace.
There can be a private up VIA as long as the first VIA is an IP reachable.
My point is, for audio issues, it’s not the VIA, it’s the SDP.

On Thu, 18 Apr 2019 at 00:00, David Villasmil <david.villasmil.work@gmail.com> wrote:
The VÍA is not really a problem. Check the IP in the SDP itself.
On both the INVITE and the 200 there should be IP addresses reachable by both

On Wed, 17 Apr 2019 at 09:24, Bonjour Madame <bonjourmadame30@gmail.com> wrote:

Hello all,

I am dealing with a no audio issue, phones are not even ringing. There is a private IP address in the "VIA" section of the message header of the INVITE:

Via: SIP/2.0/UDP 192.168.1.25:65291;rport;branch=z9hG4bKPj9e3849d1981a4094a8323dad5826ec34

and in the contact  too:

Contact: <sip:5002@192.168.1.25:65291;ob>

 

In the "status 100 Attempting to connect your call" from the server,  I can see the public IP of the phone under received:

Via: SIP/2.0/UDP 192.168.1.25:65291;rport=53990;branch=z9hG4bKPj9e3849d1981a4094a8323dad5826ec34;received=PHONE_PUBLIC_IP

 

And in the "status 200 ok" from the server, I have:

Via: SIP/2.0/UDP 192.168.1.25:65291;received=PHONE_PUBLIC_IP;rport=53990;branch=z9hG4bKPj9e3849d1981a4094a8323dad5826ec34
Record-Route: <sip:SERVER_PUBLIC_IP;lr=on;ftag=9284528256a54f8b81e692133a15684c>

 

 

I don't know  what steps to take to resolve this issue.

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Regards,

David Villasmil
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Regards,

David Villasmil
email: david.villasmil.work@gmail.com
phone: +34669448337