The sip:5002@216.X.XXX.XX is right. What it's asking for is for you to either set the SIP_DOMAIN variable to your domain:

SIP_DOMAIN=my.domain.com
export SIP_DOMAIN

OR to put it into the command as:

serctl alias add 6049094251@my.domain.com sip:5002@216.X.XXX.XX


It's odd, but either way I do it, it doesn't actually PUT my domain name into the database (leaves that field blank), but the serctl command asks for it anyway. I haven't gone back to check the shellscript in the code to find out why it doesn't put the domain in there, as I use my own set of commands for user management anyway, so it's never been an issue.

Hope that helps.

N.

On Thu, 27 Oct 2005 17:00:32 -0400, Eric Haskins wrote
> We are trying to get inbound DID's working on our SER box.  Outbound is working perfectly as we are doing pre-paid. 
>  
> I ran this command
> [root@voip1 ~]# serctl alias add 6049094251 sip:5002@216.x.xxx.xx
> domain unknown: use usernames with domain or set default domain in SIP_DOMAIN
> [root@voip1 ~]#
>  
> I get the same result if I put our domain in place of the IP address. We had someone else set this box up for us and I am having problems reaching them. 
>  
> 5002 is is the username of my test ATA logged into the system I can make outgoing calls to the PSTN
>  
> What am I doing wrong?? I have been reading Archives allday trying to grasp this. The DID provider is directing that DID at the IP of this SER box
>  
> Eric Haskins
> Lead Software Developer
> eric@v1010.com