Hello,

We have an fr_inv_timer set to 45 secs. When i make calls to an 800 number, the call hits to the 1st provider on LCR and IVR recording starts asking to hit an option 1,2,3,etc & if the caller dont hit any option and leave the call up to 45 secs. Than fr_inv_timer kills the transaction by sending a CANCEL message and thereby openser forces the call to send it over to the fail over route. Is this correct should it try the call on the failover route because the 1st provider was able to complete the call than why the call went over to the failover route?

here as soon as the call switches to the 2nd provider the IVR message starts again from the option 1 leaving the option 3 in the middle of the recording. is this correct?

let me know if the query is not clear.

Thanks in advance

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