I have been meaning to ask how other SER sites add new users to their system. It always seemed odd to me that serctl didn't provide a command line mode for adding the first_name, last_name and phone values. I've managed with such a mode but now that Help Desk staff will be creating user accounts I'd like to package the account creation process into one coherent step. How do other sites handle the account creation process? Have you developed your own tools or do you use serctl and mysql?
Thanks,Steve