Hi If a user is busy, or does not asnwer ser can send the call to voicemail, now if I have plugged in asterisk, and am using asterisk to route the call back out, I can either have asterisk drop the call to voicemail when busy using extensions, OR send a busy message back to SER which will then process and send to asterisk...anyone know which is/would be better, I am thiking the latter, since I am then pretty much using SER for processing messages all the time Iqbal