20 Dec
2006
20 Dec
'06
2:33 a.m.
We are Asterisk-only users and currently use Asterisk Flash Operator Panel
(http://www.asternic.org/) to get a real-time view of the different
phones/extensions, channels, etc.
We are planning on enhancing our setup by adding SER/OpenSER in front of
our Asterisk systems and to expand into other venues as well.
If we wanted to use something like SEMS instead of Asterisk for certain
services, is there any tool similar to the Flash Operator Panel (FOP)
available for SER/OpenSER + SEMS?
I guess we could always continue using FOP with our Asterisk systems
fronted by SER/OpenSER. However, for our other plans where we prefer to
use SEMS, we would love to see if there is any solution available (free,
sponsored, or commercial).
Thanks,
Daniel
20 Dec
20 Dec
9:26 a.m.
New subject: [Serusers] Realtime Call Monitoring
You would probably want to use sems to offload your asterisk servers for
"routine" tasks. I'm not sure if you would need SEMS in a scenario where
you use FOP (which is more targeted towards smaller setups). So, what
do you plan to use sems for and do you have a separate need for ser or
just as a sems front-end?
I'm sure the sems developers are interested in use cases on monitoring
of sems. There are separate mailing lists for sems users and sems
developers, see http://iptel.org/sems
g-)
lists(a)infoway.net wrote:
We are Asterisk-only users and currently use Asterisk
Flash Operator Panel
(http://www.asternic.org/) to get a real-time view of the different
phones/extensions, channels, etc.
We are planning on enhancing our setup by adding SER/OpenSER in front of
our Asterisk systems and to expand into other venues as well.
If we wanted to use something like SEMS instead of Asterisk for certain
services, is there any tool similar to the Flash Operator Panel (FOP)
available for SER/OpenSER + SEMS?
I guess we could always continue using FOP with our Asterisk systems
fronted by SER/OpenSER. However, for our other plans where we prefer to
use SEMS, we would love to see if there is any solution available (free,
sponsored, or commercial).
Thanks,
Daniel
_______________________________________________
Serusers mailing list
Serusers(a)lists.iptel.org
http://lists.iptel.org/mailman/listinfo/serusers
21 Dec
21 Dec
1:23 a.m.
New subject: [Serusers] Realtime Call Monitoring
We basically offer virtual IP Centrex solutions. We are thinking of moving
away from Asterisk for most, if not all, of the standard services we offer
(e.g. voicemail, forward, follow-me, conference, IVR, auto-attendant, etc)
and just keep in Asterisk our call center services.
We use FOP to give, mainly, our call center customers a "real-time" view
of what's going on with the phones, agents, etc. in a user-friendly
graphical display.
However, we do have a few corporate clients who we have offered FOP as a
mean of "digitizing" a receptionist console so the receptionist can see,
very quickly and easily, which extensions are busy or not. We are not
necessarily interested in the advanced features FOP offers, such as
drag-and-drop transfers, forwards, conferences, etc.
So, the question remains, if there is such a tool for SER(OpenSER) + SEMS
that allows us to display in "real-time" the status of certain SIP phones.
If not available, is there a way to monitor "events" in SEMS that will let
us "graph" them in a GUI such that we would know when a particular SIP
device is on the phone or not?
I just read about the SNMP module for OpenSER. I wonder if we could just
query it, or even better, if it can generate traps based on certain events
so we could capture the traps and "graph" them.
Thanks,
Daniel
-----Original Message-----
From: "Greger V. Teigre" <greger(a)teigre.com>
Sent: Wed, December 20, 2006 2:26 am
To: lists(a)infoway.net
Cc: serusers(a)lists.iptel.org
Subject: Re: [Serusers] Realtime Call Monitoring
You would probably want to use sems to offload your asterisk servers for
"routine" tasks. I'm not sure if you would need SEMS in a scenario where
you use FOP (which is more targeted towards smaller setups). So, what
do you plan to use sems for and do you have a separate need for ser or
just as a sems front-end?
I'm sure the sems developers are interested in use cases on monitoring
of sems. There are separate mailing lists for sems users and sems
developers, see http://iptel.org/sems
g-)
lists(a)infoway.net wrote:
We are Asterisk-only users and currently use Asterisk
Flash Operator Panel
(http://www.asternic.org/) to get a real-time view of the different
phones/extensions, channels, etc.
We are planning on enhancing our setup by adding SER/OpenSER in front of
our Asterisk systems and to expand into other venues as well.
If we wanted to use something like SEMS instead of Asterisk for certain
services, is there any tool similar to the Flash Operator Panel (FOP)
available for SER/OpenSER + SEMS?
I guess we could always continue using FOP with our Asterisk systems
fronted by SER/OpenSER. However, for our other plans where we prefer to
use SEMS, we would love to see if there is any solution available (free,
sponsored, or commercial).
Thanks,
Daniel
_______________________________________________
Serusers mailing list
Serusers(a)lists.iptel.org
http://lists.iptel.org/mailman/listinfo/serusers
4:49 p.m.
New subject: [Serusers] Realtime Call Monitoring
Hello Daniel,
it is not complicated to write a module which would translate SEMS
internal events to make them available externally. I only wonder whether
snmp traps would be the right way to do this.
I guess that radius would be better suited for application layer, and
also is more widely used in the context.
XMLRPC could be another choice, as it is probably much easier to use on
the other side, but the overhead of creating at least two tcp
connections per call and the xml parsing might not be worth it,
considering that the media server should not be slowed down by this.
Stefan
lists(a)infoway.net wrote:
We basically offer virtual IP Centrex solutions. We
are thinking of moving
away from Asterisk for most, if not all, of the standard services we offer
(e.g. voicemail, forward, follow-me, conference, IVR, auto-attendant, etc)
and just keep in Asterisk our call center services.
We use FOP to give, mainly, our call center customers a "real-time" view
of what's going on with the phones, agents, etc. in a user-friendly
graphical display.
However, we do have a few corporate clients who we have offered FOP as a
mean of "digitizing" a receptionist console so the receptionist can see,
very quickly and easily, which extensions are busy or not. We are not
necessarily interested in the advanced features FOP offers, such as
drag-and-drop transfers, forwards, conferences, etc.
So, the question remains, if there is such a tool for SER(OpenSER) + SEMS
that allows us to display in "real-time" the status of certain SIP phones.
If not available, is there a way to monitor "events" in SEMS that will let
us "graph" them in a GUI such that we would know when a particular SIP
device is on the phone or not?
I just read about the SNMP module for OpenSER. I wonder if we could just
query it, or even better, if it can generate traps based on certain events
so we could capture the traps and "graph" them.
Thanks,
Daniel
-----Original Message-----
From: "Greger V. Teigre" <greger(a)teigre.com>
Sent: Wed, December 20, 2006 2:26 am
To: lists(a)infoway.net
Cc: serusers(a)lists.iptel.org
Subject: Re: [Serusers] Realtime Call Monitoring
You would probably want to use sems to offload your asterisk servers for
"routine" tasks. I'm not sure if you would need SEMS in a scenario where
you use FOP (which is more targeted towards smaller setups). So, what
do you plan to use sems for and do you have a separate need for ser or
just as a sems front-end?
I'm sure the sems developers are interested in use cases on monitoring
of sems. There are separate mailing lists for sems users and sems
developers, see http://iptel.org/sems
g-)
lists(a)infoway.net wrote:
--
Stefan Sayer
Media Services Development
iptego GmbH
Am Borsigturm 40
13507 Berlin
Germany
stefan.sayer(a)iptego.de
www.iptego.de
We are Asterisk-only users and currently use
Asterisk Flash Operator Panel
(http://www.asternic.org/) to get a real-time view of the different
phones/extensions, channels, etc.
We are planning on enhancing our setup by adding SER/OpenSER in front of
our Asterisk systems and to expand into other venues as well.
If we wanted to use something like SEMS instead of Asterisk for certain
services, is there any tool similar to the Flash Operator Panel (FOP)
available for SER/OpenSER + SEMS?
I guess we could always continue using FOP with our Asterisk systems
fronted by SER/OpenSER. However, for our other plans where we prefer to
use SEMS, we would love to see if there is any solution available (free,
sponsored, or commercial).
Thanks,
Daniel
_______________________________________________
Serusers mailing list
Serusers(a)lists.iptel.org
http://lists.iptel.org/mailman/listinfo/serusers
_______________________________________________
Serusers mailing list
Serusers(a)lists.iptel.org
http://lists.iptel.org/mailman/listinfo/serusers
7:21 p.m.
New subject: [Serusers] Realtime Call Monitoring
Stefan,
For completeness purposes, please see my just posted response to this thread.
However, if querying SEMS events, or querying RADIUS, or using XMLRPC
would all give the same bottom-line information, I would think that using
RADIUS is the better and less intrusive way of getting the information.
Right?
Thanks,
Daniel
On Thu, December 21, 2006 9:49 am, Stefan Sayer said:
Hello Daniel,
it is not complicated to write a module which would translate SEMS
internal events to make them available externally. I only wonder whether
snmp traps would be the right way to do this.
I guess that radius would be better suited for application layer, and
also is more widely used in the context.
XMLRPC could be another choice, as it is probably much easier to use on
the other side, but the overhead of creating at least two tcp
connections per call and the xml parsing might not be worth it,
considering that the media server should not be slowed down by this.
Stefan
lists(a)infoway.net wrote:
We basically offer virtual IP Centrex solutions.
We are thinking of
moving
away from Asterisk for most, if not all, of the standard services we
offer
(e.g. voicemail, forward, follow-me, conference, IVR, auto-attendant,
etc)
and just keep in Asterisk our call center services.
We use FOP to give, mainly, our call center customers a "real-time" view
of what's going on with the phones, agents, etc. in a user-friendly
graphical display.
However, we do have a few corporate clients who we have offered FOP as a
mean of "digitizing" a receptionist console so the receptionist can see,
very quickly and easily, which extensions are busy or not. We are not
necessarily interested in the advanced features FOP offers, such as
drag-and-drop transfers, forwards, conferences, etc.
So, the question remains, if there is such a tool for SER(OpenSER) +
SEMS
that allows us to display in "real-time" the status of certain SIP
phones.
If not available, is there a way to monitor "events" in SEMS that will
let
us "graph" them in a GUI such that we would know when a particular SIP
device is on the phone or not?
I just read about the SNMP module for OpenSER. I wonder if we could just
query it, or even better, if it can generate traps based on certain
events
so we could capture the traps and "graph" them.
Thanks,
Daniel
-----Original Message-----
From: "Greger V. Teigre" <greger(a)teigre.com>
Sent: Wed, December 20, 2006 2:26 am
To: lists(a)infoway.net
Cc: serusers(a)lists.iptel.org
Subject: Re: [Serusers] Realtime Call Monitoring
You would probably want to use sems to offload your asterisk servers for
"routine" tasks. I'm not sure if you would need SEMS in a scenario where
you use FOP (which is more targeted towards smaller setups). So, what
do you plan to use sems for and do you have a separate need for ser or
just as a sems front-end?
I'm sure the sems developers are interested in use cases on monitoring
of sems. There are separate mailing lists for sems users and sems
developers, see http://iptel.org/sems
g-)
lists(a)infoway.net wrote:
--
Stefan Sayer
Media Services Development
iptego GmbH
Am Borsigturm 40
13507 Berlin
Germany
stefan.sayer(a)iptego.de
www.iptego.de
We are Asterisk-only users and currently use
Asterisk Flash Operator
Panel
(http://www.asternic.org/) to get a real-time view of the different
phones/extensions, channels, etc.
We are planning on enhancing our setup by adding SER/OpenSER in front
of
our Asterisk systems and to expand into other venues as well.
If we wanted to use something like SEMS instead of Asterisk for certain
services, is there any tool similar to the Flash Operator Panel (FOP)
available for SER/OpenSER + SEMS?
I guess we could always continue using FOP with our Asterisk systems
fronted by SER/OpenSER. However, for our other plans where we prefer to
use SEMS, we would love to see if there is any solution available
(free,
sponsored, or commercial).
Thanks,
Daniel
_______________________________________________
Serusers mailing list
Serusers(a)lists.iptel.org
http://lists.iptel.org/mailman/listinfo/serusers
_______________________________________________
Serusers mailing list
Serusers(a)lists.iptel.org
http://lists.iptel.org/mailman/listinfo/serusers 
1:15 p.m.
Hi Daniel,
never used * with FOP, but if you just want to see the ongoing calls
(and additional information about them), you can use OpenSER with the
"dialog" module - it is present in the current stable version.
http://www.openser.org/docs/modules/1.1.x/dialog.html
even more, you can fetch the information via standard interfaces like
XMLRPC and even better, via SNMP - these features are present only in
the development tree.
regards,
bogdan
lists(a)infoway.net wrote:
We are Asterisk-only users and currently use Asterisk
Flash Operator Panel
(http://www.asternic.org/) to get a real-time view of the different
phones/extensions, channels, etc.
We are planning on enhancing our setup by adding SER/OpenSER in front of
our Asterisk systems and to expand into other venues as well.
If we wanted to use something like SEMS instead of Asterisk for certain
services, is there any tool similar to the Flash Operator Panel (FOP)
available for SER/OpenSER + SEMS?
I guess we could always continue using FOP with our Asterisk systems
fronted by SER/OpenSER. However, for our other plans where we prefer to
use SEMS, we would love to see if there is any solution available (free,
sponsored, or commercial).
Thanks,
Daniel
_______________________________________________
Users mailing list
Users(a)openser.org
http://openser.org/cgi-bin/mailman/listinfo/users
7:19 p.m.
Bogdan,
This certainly looks interesting. The one thing I like about it, is that
if it works, I don't "have to" send all the calls thru SEMS to get status
or information about each call.
Now, there is always a chance the OpenSER will never get a BYE message, so
the timeout will eventually kick in. In thinking of "developing" a
real-time GUI to display this information, I guess we could always take
into account that if there is an ongoing dialog and the SIP devices
initiates or receives another "call", we may assume that the old dialog
was terminated but a BYE was not received. However, in the case where a
SIP device handles call-waiting, 3-way calling, or any other multi-calling
feature, this assumption will not work. Is this an accurate statement?
If on the other hand, we were to "force" traffic thru SEMS and OpenSER
never get the BYE message, I suppose SEMS would take care of properly
terminating the call and sending the proper BYE message back to OpenSER
(I'm not sure since I'm new to this).
It the above statements/assumptions are correct, I would conclude that
usign the dialog module would be more effective than querying SEMS or
having a constant socket monitoring traffic (the way FOP does it with *),
since it seems to be "less intrusive".
Now, to make an additional comment to Stefan Sayer's email (which I
haven't responded to yet), he also suggests to query RADIUS for this
information. If my understanding is correct, I believe RADIUS works in
OpenSER based on the INVITE and BYE messages and if querying OpenSER would
basically give me the same information as querying RADIUS, I guess we
could always use some of the already-available open-source tools that give
"real-time" RADIUS reporting, as was done back in the good old days of
ISPs.
What do you think?
Thanks,
Daniel
On Thu, December 21, 2006 6:15 am, Bogdan-Andrei Iancu said:
Hi Daniel,
never used * with FOP, but if you just want to see the ongoing calls
(and additional information about them), you can use OpenSER with the
"dialog" module - it is present in the current stable version.
http://www.openser.org/docs/modules/1.1.x/dialog.html
even more, you can fetch the information via standard interfaces like
XMLRPC and even better, via SNMP - these features are present only in
the development tree.
regards,
bogdan
lists(a)infoway.net wrote:
We are Asterisk-only users and currently use
Asterisk Flash Operator
Panel
(http://www.asternic.org/) to get a real-time view of the different
phones/extensions, channels, etc.
We are planning on enhancing our setup by adding SER/OpenSER in front of
our Asterisk systems and to expand into other venues as well.
If we wanted to use something like SEMS instead of Asterisk for certain
services, is there any tool similar to the Flash Operator Panel (FOP)
available for SER/OpenSER + SEMS?
I guess we could always continue using FOP with our Asterisk systems
fronted by SER/OpenSER. However, for our other plans where we prefer to
use SEMS, we would love to see if there is any solution available (free,
sponsored, or commercial).
Thanks,
Daniel
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Users mailing list
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http://openser.org/cgi-bin/mailman/listinfo/users
6546
days inactive
6547
days old
6 comments
4 participants
participants (4)
-
Bogdan-Andrei Iancu -
Greger V. Teigre -
lists＠infoway.net -
Stefan Sayer