Hello, there are several reasons why this could happen. A user agent that just disappears or has a bug in the signalization, or a bug in the Kamailio dialog module. Hard to say without more details. If you have a SIP trace running, you can maybe find the call with the call-id (clid) from below. Then you could try to reproduce it after analysing it. Cheers, Henning -----Original Message----- From: Benoît Panizzon <benoit.panizzon(a)imp.ch> Sent: Freitag, 12. Mai 2023 11:16 To: Kamailio (SER) - Users Mailing List <sr-users(a)lists.kamailio.org> Subject: [SR-Users] How to prevent run-away dialogues? Hi team Is there any way to get correct CDRS when using the dialog module and restarting kamailio? I have configured the dialog timeout to be 12 hours. But today while doing IC billing, we stumbled over a call that lasted for a week. Probably due to a stale entry in the database dialogue tables left over after a kamailio restart. Looking at the logs there definitely was something wrong: dialog [dlg_req_within.c:211]: bye_reply_cb(): inconsistent dlg timer data on dlg 0x7f153f503778 [956:2612] with clid '35BEFD13@7f33ff47' and tags '7f33ff47+1+75300082+dde85140' '3891401256-2097511021' acc [acc_cdr.c:229]: db_write_cdr(): fallback to dlg_only search because of message doesn't exist. -- Mit freundlichen Grüssen -Benoît Panizzon- @ HomeOffice und normal erreichbar -- I m p r o W a r e A G - Leiter Commerce Kunden ______________________________________________________ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 Pratteln Fax +41 61 826 93 01 Schweiz Web http://www.imp.ch ______________________________________________________ __________________________________________________________ Kamailio - Users Mailing List - Non Commercial Discussions To unsubscribe send an email to sr-users-leave(a)lists.kamailio.org Important: keep the mailing list in the recipients, do not reply only to the sender! Edit mailing list options or unsubscribe: