Hi All Does anyone know how to include a # in the following command Prefix("123#4"); Because the above doesn't work. SER doesn't recognize the # and in fact errors out on it. I've also tried Prefix("123\#\4"); Prefix("123'#'4"); Prefix("123[#]4"); Thanks Richard C. Thompson VP of Technology, CCNA Virtual Communications, LLC o 954-334-4000 x 420 f 954-217-7322