Hello:
This is a question for the entire list. We are trying to use SER/SEMS to replace Centrex service with an Octel voice mail system. Therefore we need to deal with Centrex user expectations. One of their expectations is how many rings a caller should expect to hear before an unanswered call goes to voicemail. Here is the problem.
If we set fr_timer and fr_inv_timer sufficiently large enough to handle the various outbound calling scenarios then the inbound calls have a ring-count-to-voicemail count of about 8. Large enough to disorient callers who are use to the Centrex service behavior.
I have not found a way to balance outbound call setup delays as high as 26 seconds without also increasing the ring-count-to-voicemail count beyond a "reasonable", user acceptable level.
It seems that we are running into a user expectation problem but it is a real problem for which I need to find an answer. Does anyone have any experience dealing with this type of issue? If so how did you address it?
Thanks,Steve
Steve,
We addressed the issue by creating different proxy servers. that is, for example, we a main proxy server, an inbound proxy server and an outbound proxy server. we set different timers for each of the different servers.
it would be very advantageous if you could set a timeout per transaction, but, till then you'll need work-arounds like this.
-g
On Aug 9, 2004, at 7:45 PM, Steve Blair wrote:
Hello:
This is a question for the entire list. We are trying to use SER/SEMS to replace Centrex service with an Octel voice mail system. Therefore we need to deal with Centrex user expectations. One of their expectations is how many rings a caller should expect to hear before an unanswered call goes to voicemail. Here is the problem.
If we set fr_timer and fr_inv_timer sufficiently large enough to handle the various outbound calling scenarios then the inbound calls have a ring-count-to-voicemail count of about 8. Large enough to disorient callers who are use to the Centrex service behavior.
I have not found a way to balance outbound call setup delays as high as 26 seconds without also increasing the ring-count-to-voicemail count beyond a "reasonable", user acceptable level.
It seems that we are running into a user expectation problem but it is a real problem for which I need to find an answer. Does anyone have any experience dealing with this type of issue? If so how did you address it?
Thanks,Steve
Serusers mailing list serusers@lists.iptel.org http://lists.iptel.org/mailman/listinfo/serusers
Greg Fausak www.AddaBrand.com (US) 469-546-1265
-
Greg Fausak -
Steve Blair