5 Jan
2005
5 Jan
'05
4:02 p.m.
Hello:
We just discovered a problem and I am hoping someone on this
list can help.
Our SER users have Cisco 7960 phones with the SIP v6.3.0
image. All inbound and outbound calling scenerios are working
as expected. One person just tried using the call forward all
feature of the phone to send all calls elsewhere (off the VoIP
cloud) because they will be away for a period of time.
Now when someone calls their number they get a reorder tone
and an operator generated message saying the called party is
unavailable. I've tried capturing the status of this call but all
attempts to get the status and subsequently redirect the call
to the forwarded number fail in the same way.
Has anyone experienced this? If so can you share an example
of how you fixed it. This is kind of a pressing issue so any
help you can provide is most appreciated.
Thanks
Steve
5 Jan
5 Jan
4:11 p.m.
Can you send dumps?
Cisco's "reorder" error message appears for almost any kind of
errors you can think of and does not provide clues on what the
error cause could be.
-jiri
At 10:02 PM 1/5/2005, Steve Blair wrote:
Hello:
We just discovered a problem and I am hoping someone on this
list can help.
Our SER users have Cisco 7960 phones with the SIP v6.3.0
image. All inbound and outbound calling scenerios are working
as expected. One person just tried using the call forward all
feature of the phone to send all calls elsewhere (off the VoIP
cloud) because they will be away for a period of time.
Now when someone calls their number they get a reorder tone
and an operator generated message saying the called party is
unavailable. I've tried capturing the status of this call but all
attempts to get the status and subsequently redirect the call
to the forwarded number fail in the same way.
Has anyone experienced this? If so can you share an example
of how you fixed it. This is kind of a pressing issue so any
help you can provide is most appreciated.
Thanks
Steve
_______________________________________________
Serusers mailing list
serusers(a)lists.iptel.org
http://lists.iptel.org/mailman/listinfo/serusers
--
Jiri Kuthan http://iptel.org/~jiri/
4:17 p.m.
Maybe. I'm actually working at a remote site since I sent my original
message.
Will an ngrep do?
Jiri Kuthan wrote:
Can you send dumps?
Cisco's "reorder" error message appears for almost any kind of
errors you can think of and does not provide clues on what the
error cause could be.
-jiri
At 10:02 PM 1/5/2005, Steve Blair wrote:
Hello:
We just discovered a problem and I am hoping someone on this
list can help.
Our SER users have Cisco 7960 phones with the SIP v6.3.0
image. All inbound and outbound calling scenerios are working
as expected. One person just tried using the call forward all
feature of the phone to send all calls elsewhere (off the VoIP
cloud) because they will be away for a period of time.
Now when someone calls their number they get a reorder tone
and an operator generated message saying the called party is
unavailable. I've tried capturing the status of this call but all
attempts to get the status and subsequently redirect the call
to the forwarded number fail in the same way.
Has anyone experienced this? If so can you share an example
of how you fixed it. This is kind of a pressing issue so any
help you can provide is most appreciated.
Thanks
Steve
_______________________________________________
Serusers mailing list
serusers(a)lists.iptel.org
http://lists.iptel.org/mailman/listinfo/serusers
--
Jiri Kuthan http://iptel.org/~jiri/
7:46 p.m.
Jiri:
I've been doing what little testing I can from my home. Unfortunetly I
do not
have access to the phone being called so I cannot confirm what is happening.
In my Cisco gateway I did see a status of 487. Does this mean anything
in the context of the "Cisco reorder tone" comment you made in an earlier
message?
Also I noticed that one of our PRIs from Verizon is not answering. I
have a
sneaky suspicion that the failed inbound calls "hunted" over to that PRI
instead of others that are working thus causing the failure. I will not be
able to test this until tomorrow. I'll let you know what I find.
Thanks,Steve
7:51 p.m.
At 01:46 AM 1/6/2005, Steve Blair wrote:
Jiri:
I've been doing what little testing I can from my home. Unfortunetly I do not
have access to the phone being called so I cannot confirm what is happening.
In my Cisco gateway I did see a status of 487. Does this mean anything
in the context of the "Cisco reorder tone" comment you made in an earlier
message?
I am not sure without seeing the rest. 487 is normally sent in response
to an INVITE which was cancelled by caller.
Also I noticed that one of our PRIs from Verizon is
not answering. I have a
sneaky suspicion that the failed inbound calls "hunted" over to that PRI
instead of others that are working thus causing the failure. I will not be
able to test this until tomorrow. I'll let you know what I find.
Thanks!
-jiri
7348
days inactive
7349
days old
4 comments
2 participants
participants (2)
-
Jiri Kuthan -
Steve Blair