Hello:
We just discovered a problem and I am hoping someone on this list can help.
Our SER users have Cisco 7960 phones with the SIP v6.3.0 image. All inbound and outbound calling scenerios are working as expected. One person just tried using the call forward all feature of the phone to send all calls elsewhere (off the VoIP cloud) because they will be away for a period of time.
Now when someone calls their number they get a reorder tone and an operator generated message saying the called party is unavailable. I've tried capturing the status of this call but all attempts to get the status and subsequently redirect the call to the forwarded number fail in the same way.
Has anyone experienced this? If so can you share an example of how you fixed it. This is kind of a pressing issue so any help you can provide is most appreciated.
Thanks Steve
Can you send dumps?
Cisco's "reorder" error message appears for almost any kind of errors you can think of and does not provide clues on what the error cause could be.
-jiri
At 10:02 PM 1/5/2005, Steve Blair wrote:
Hello:
We just discovered a problem and I am hoping someone on this list can help.
Our SER users have Cisco 7960 phones with the SIP v6.3.0 image. All inbound and outbound calling scenerios are working as expected. One person just tried using the call forward all feature of the phone to send all calls elsewhere (off the VoIP cloud) because they will be away for a period of time.
Now when someone calls their number they get a reorder tone and an operator generated message saying the called party is unavailable. I've tried capturing the status of this call but all attempts to get the status and subsequently redirect the call to the forwarded number fail in the same way.
Has anyone experienced this? If so can you share an example of how you fixed it. This is kind of a pressing issue so any help you can provide is most appreciated.
Thanks Steve
Serusers mailing list serusers@lists.iptel.org http://lists.iptel.org/mailman/listinfo/serusers
-- Jiri Kuthan http://iptel.org/~jiri/
Maybe. I'm actually working at a remote site since I sent my original message. Will an ngrep do?
Jiri Kuthan wrote:
Can you send dumps?
Cisco's "reorder" error message appears for almost any kind of errors you can think of and does not provide clues on what the error cause could be.
-jiri
At 10:02 PM 1/5/2005, Steve Blair wrote:
Hello:
We just discovered a problem and I am hoping someone on this list can help.
Our SER users have Cisco 7960 phones with the SIP v6.3.0 image. All inbound and outbound calling scenerios are working as expected. One person just tried using the call forward all feature of the phone to send all calls elsewhere (off the VoIP cloud) because they will be away for a period of time.
Now when someone calls their number they get a reorder tone and an operator generated message saying the called party is unavailable. I've tried capturing the status of this call but all attempts to get the status and subsequently redirect the call to the forwarded number fail in the same way.
Has anyone experienced this? If so can you share an example of how you fixed it. This is kind of a pressing issue so any help you can provide is most appreciated.
Thanks Steve
Serusers mailing list serusers@lists.iptel.org http://lists.iptel.org/mailman/listinfo/serusers
-- Jiri Kuthan http://iptel.org/~jiri/
Jiri:
I've been doing what little testing I can from my home. Unfortunetly I do not have access to the phone being called so I cannot confirm what is happening. In my Cisco gateway I did see a status of 487. Does this mean anything in the context of the "Cisco reorder tone" comment you made in an earlier message?
Also I noticed that one of our PRIs from Verizon is not answering. I have a sneaky suspicion that the failed inbound calls "hunted" over to that PRI instead of others that are working thus causing the failure. I will not be able to test this until tomorrow. I'll let you know what I find.
Thanks,Steve
At 01:46 AM 1/6/2005, Steve Blair wrote:
Jiri:
I've been doing what little testing I can from my home. Unfortunetly I do not have access to the phone being called so I cannot confirm what is happening. In my Cisco gateway I did see a status of 487. Does this mean anything in the context of the "Cisco reorder tone" comment you made in an earlier message?
I am not sure without seeing the rest. 487 is normally sent in response to an INVITE which was cancelled by caller.
Also I noticed that one of our PRIs from Verizon is not answering. I have a sneaky suspicion that the failed inbound calls "hunted" over to that PRI instead of others that are working thus causing the failure. I will not be able to test this until tomorrow. I'll let you know what I find.
Thanks!
-jiri
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Jiri Kuthan -
Steve Blair