Thanks Raphael, for your reply!
I have started both SEMS & SER in debug mode and placed a test call and let it timeout and be redirected to voicemail. I've captured all output and included them in the attached files.
I've also verified that we are running the latest CVS answer_machine SEMS server, as well as SER v0.8.12.
- be aware that in the new ser version, sql:// adresses changed to mysql:// if you are using mysql.
This is good to know! I was using "sql://", and have since changed to "mysql://". I am still getting the same problem however.. :(
I always receive the error "404 voicemail: no email address for user <8646783188>" when calling the number. This error is always returned from SEMS.
Anyone know of any reason why I might be getting this error? See attached files for debug info.
Thanks for your help!!
Regards, Darren Nay - dnay@libertyisp.com
----- Original Message ----- From: Raphael Coeffic To: Darren Nay Cc: sems@lists.iptel.org Sent: Friday, November 28, 2003 5:29 AM Subject: Re: [Sems] SEMS - No email address error
Hello Daren,
first of all, i will need to know a few things so that i can help you.
1. enable debug log from ser: - uncomment and change the 'fork' line to 'fork=no' - uncomment and change the 'log_stderr' line to 'log_stderr=yes'
2. enable debug log Sems: - start sems with '-D 3 -E' command line parameters.
3. capture the log and send them to the sems@lists.iptel.org list.
4. before you do anything, try updating to ser version '0_8_12' and sems' last version.
- use "cvs -d:pserver:anonymous@cvs.berlios.de:/cvsroot/ser co -r 'rel_0_8_12' sip_router" - you can also download a tarball from the Web CVS page at developer.berlios.de, select 'rel_0_8_12' branch before.
- use "cvs -d:pserver:anonymous@cvs.berlios.de:/cvsroot/sems co answer_machine". - you can also use the Web CVS page at developer.berlios.de.
- be aware that in the new ser version, sql:// adresses changed to mysql:// if you are using mysql.
-Raphael. ----- Original Message ----- From: Darren Nay To: sems@lists.iptel.org Sent: Thursday, November 27, 2003 1:30 AM Subject: [Sems] SEMS - No email address error
Hello,
I posted a similar email to this one to the serusers mailing list, and so if you are subscribed to that mailing list then I appologize for sending this twice. However, I haven't had a response from the mailing list yet and saw this email address and thought that I would try it as well.
The main problem that we are having with our SER/SEMS configuration right now is that we are getting this error returned from SEMS when the call is redirected to voicemail.
Nov 26 17:40:58 jupiter Sems[2413]: Error: 404 voicemail: no email address for user <8641234567>
I'm pretty sure that SEMS is returning these error when it's called from SER as: vm("/tmp/am_fifo","voicemail")
I've checked the user record in the "subscriber" table for this user in the "ser" database and the email address is there. I thought, at first, that this might be caused by ser being unable to connect to the mysql database (it's on a seperate server) .. I've verified that it is connecting now though.
Do you have any ideas why we might be getting this error? I have attached our ser.cfg file for the voicemail ser router below (in case it helps).
I really appreciate your time! If it helps.. Once we get all of this working then we will most likely be purchasing commercial support for these products (if you provide it). We need to get it all working first though in order to convince the boss(s) that this product will work for us (they are wary of using freeware).
Thanks for the help! I am very impressed with SER so far.
Regards, Darren Nay - dnay@libertyisp.com
---
# # $Id: ser.cfg,v 1.21.4.1 2003/11/10 15:35:15 andrei Exp $ # # simple quick-start config script #
# ----------- global configuration parameters ------------------------
debug=3 # debug level (cmd line: -dddddddddd) #fork=yes #log_stderror=no # (cmd line: -E)
check_via=no # (cmd. line: -v) dns=no # (cmd. line: -r) rev_dns=no # (cmd. line: -R) port=5060 children=4 fifo="/tmp/vm_ser_fifo"
# ------------------ module loading ----------------------------------
loadmodule "/usr/lib/ser/modules/mysql.so" loadmodule "/usr/lib/ser/modules/sl.so" loadmodule "/usr/lib/ser/modules/tm.so" loadmodule "/usr/lib/ser/modules/maxfwd.so" loadmodule "/usr/lib/ser/modules/vm.so"
# ----------------- setting module-specific parameters ---------------
modparam("voicemail", "db_url","sql://servm:servm55@10.10.0.55/ser") modparam("voicemail", "subscriber_table", "subscriber") modparam("voicemail", "email_column", "email_address")
# ------------------------- request routing logic -------------------
# main routing logic alias="10.10.0.58" alias="jupiter.ion.dom"
route{
# initial sanity checks -- messages with # max_forwars==0, or excessively long requests if (!mf_process_maxfwd_header("10")) { sl_send_reply("483","Too Many Hops"); break; };
if (!uri==myself) { sl_send_reply("404", "not reponsible for host in r-uri"); break; };
# Voicemail specific configuration - begin
if(method=="ACK" || method=="INVITE" || method=="BYE"){
if (!t_newtran()) { log("could not create new transaction\n"); sl_send_reply("500","could not create new transaction"); break; };
t_reply("100","Trying -- just wait a minute !");
if(method=="INVITE"){ log("**************** vm start - begin ******************\n"); if (uri=~"sip:as_welcome@.*" || uri=~"sip:as_nomoney@.*") { if (!vm("/tmp/am_fifo", "announcement")) { log("couldn't contact announcement server\n"); t_reply("500", "couldn not contact announcement server"); }; } else { if(!vm("/tmp/am_fifo","voicemail")){ log("could not contact the answer machine\n"); t_reply("500","could not contact the answer machine"); }; }; log("**************** vm start - end ******************\n"); } else if(method=="BYE"){ log("**************** vm end - begin ******************\n"); if(!vm("/tmp/am_fifo","bye")){ log("could not contact the answer machine\n"); t_reply("500","could not contact the answer machine"); }; log("**************** vm end - end ******************\n"); }; break; }; if (method=="CANCEL") { sl_send_reply("200", "cancels are junked here"); break; }; sl_send_reply("501", "method not understood here"); }
----------------------------------------------------------------------------
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Hello Darren,
the problem is, that the multi-domain support in the vm module is enabled. The vm module then tries to find the email address with following query: SELECT email_address from subscriber where username='8646783188' and domain='10.10.0.58'
If you execute that query within mysql, i'm pretty sure that you won't get any result. There are 2 solutions to your problem:
1) disable the multi-domain support: - edit module/vm/defs.h and comment out #define MULTI_DOMAIN - compile the module again and install it.
2) set the domain properly in the subscriber table. It must be the same as the domain in the Request URI.
If you choose 1), be sure that there will never be two users with the same username but a different domain name. If you look at the subscriber table carefully, you will see that both username and domain are primary keys !
For questions related to Sems, please post to the sems@lists.iptel.org mailing list. For questions related to Ser and its configuration, use serusers@lists.iptel.org.
-Regards, Raphael.
Ahh.. Thanks! That did the trick.
Now I have an all new problem. Whenever an incoming call is redirected to voicemail the call is disconnected immediately and SEMS is returning the error "606 could not find compatible payload".
We've checked all the codecs for the Sipura phone, as well as for SEMS and they are okay. I've also scanned all the mailing list archives and done some google searching without finding any info on this problem.
Any ideas? I've attached the debug log for SEMS once again.
Thanks very much!
Darren Nay - dnay@libertyisp.com
----- Original Message ----- From: Raphael Coeffic To: Darren Nay ; serusers@lists.iptel.org Cc: sems@lists.iptel.org Sent: Saturday, November 29, 2003 5:30 AM Subject: Re: [Serusers] SEMS - No email address error
Hello Darren,
the problem is, that the multi-domain support in the vm module is enabled. The vm module then tries to find the email address with following query: SELECT email_address from subscriber where username='8646783188' and domain='10.10.0.58'
If you execute that query within mysql, i'm pretty sure that you won't get any result. There are 2 solutions to your problem:
1) disable the multi-domain support: - edit module/vm/defs.h and comment out #define MULTI_DOMAIN - compile the module again and install it.
2) set the domain properly in the subscriber table. It must be the same as the domain in the Request URI.
If you choose 1), be sure that there will never be two users with the same username but a different domain name. If you look at the subscriber table carefully, you will see that both username and domain are primary keys !
For questions related to Sems, please post to the sems@lists.iptel.org mailing list. For questions related to Ser and its configuration, use serusers@lists.iptel.org.
-Regards, Raphael.
-
Darren Nay -
Raphael Coeffic